The Best Way to Contact an Insurance Agent

Insurance / Saturday, February 21st, 2015


If you need to get in touch with your insurance agent in Columbia, it is important to know what the best way to get in touch with him or her really is. You want to know this ahead of time because you are usually experiencing some sort of an emergency when you try to contact the agent – like a car accident or a home invasion – and you do not have much time to think. If you already have ways to get in contact with the agent, you can simply react, and the insurance company can help you take care of the situation.


Call for Emergencies
For most real emergencies, that need to be addressed right away, the best option is just to call. You do not want to call the main line for your insurance company, though. You want to call the agent’s cell phone. He can then listen to your case, tell you what to do next and refer you to the claims department. Since he has worked with you in the past and he knows your policy better than anyone else, he will be able to help you make the right decision going forward; contacting someone at the main insurance company is not going to get you these same results, though you may end up calling an adjuster eventually.

Email Your Questions
If you just have questions about your policy in general, you can always email your agent. Insurance agents do tend to be rather busy, so sending them an email allows them to respond when they have time. Your question is probably not urgent, but just something that you want to know for general reference – how to increase the amount of home insurance coverage on your jewelry, for example. It is important to ask, but it does not make a difference if you do not get your answer for 24 hours.

The nice thing about emailing your agent is that it typically takes far less than 24 hours to get a response. Most agents carry their smartphones with them wherever they go, and they get alerts as soon as the emails come in. They will often check up on your question and respond right away. If the agent is in a meeting, though, he can just get to the email when it is done. This also allows you to ask questions after standard business hours.


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